New customer? When you've created a Perfectly Basics account, you can track&trace your orders and you don't have to enter all your info next time. Click here to create an account.

These General Terms and Conditions of Thuiswinkel.org were drawn up in consultation with the Consumers' Association within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will become operable as of 1st June 2014.
Click here for the general terms and conditions >>>

If you live near Haarlem in The Netherlands and you would prefer to collect your order, just send us an e-mail to arrange a time.

Headoffice:

PERFECTLYBASICS BV
A. HOFMANWEG 2D
2031 BH HAARLEM
THE NETHERLANDS

Perfectly Basics is an online shop that is open 24 hour a day, 365 days a year.
Below you will find a step by step guide on how to shop with us. For any further explanations you can always contact us during office hours.

THE NETHERLANDS

phone: +31 (0)23 532 03 73
Email: service@perfectlybasics.nl

BELGIUM

phone: +32 (0) 280 817 12
Email: service@perfectlybasics.be

ENGLAND

phone: +44 1223-790118
Email: service@perfectlybasics.com



Step 1 Placing an item in your shopping bag
· Go to the product of your choice, select a color and size, and click on the ‘Add to cart’.
· Have you placed all your chosen products in the shopping bag? Go to the shopping bag at the top right on the webpage. Here you can adjust the size and quantity of the ordered products.
· If you want to continue shopping click on ‘Continue shopping’.
· Are you done shopping? Click on ‘Purchase' button.

Step 2 Your personal details
· In order to process your order we ask for some personal details. If you already have an account with us you can log in directly with your e-mail and password.
· If you are ordering with us for the first time; Click on the link to create an account.

Step 3 Choose payment option
· In the next step you choose a payment method. This can be done via online payment, bank transfer, or by reimbursement (only in Holland).
· After choosing your preferred option, you will be asked to fill in your personal payment information.
· Once you have completed these steps and your payment command has been confirmed, the actual payment will automatically be processed.

Note that the payment transactions that Perfectly Basics operates are all safely protected by the payment system Ogone(www.ogone.com). All information that is exchanged by means of payment are encoded through the SSL-protocol. This information cannot be tracked, intercepted or used by a third party. Neither will they be saved in our computer system.

Ordered the wrong size or item, or filled in the wrong delivery address by mistake? Please contact our Service Team to help correct your order as quickly as possible.

Confirmations of orders will be sent by e-mail.

Transactions effected on Perfectly Basics are rendered secure by the Ogone payment system ( www.ogone.com). All information exchanged to process the payment is encrypted using the SSL protocol. These data cannot be detected, intercepted or used by third parties, and are not kept on our computer systems either.

Master card With our protected Ogone system, you can pay on a safe way with your Master card. MasterCard® precise code™ is a new service of MasterCard for internet payments. MasterCard® SecureCode™ protects you even better. More information about Mastercard >>

Visa card With our protected Ogone system, you can pay on a safe way with your Visa card. Visa card® precise code™ is a new service of Visa for internet payments. Visa card® precise code™ protects you even better. More information about Visa Card >>

Paypal You can use your bank account and / or credit card to your PayPal account link. This way you can decide how you want to pay and you do not have to worry whether sufficient funds in your Paypal account. More information about Paypal >>

American Express With our protected Ogone system, you can pay on a safe way with your American Express card. More information about American Express >>

Bank Transfer You can also transfer the money through a simple bank transfer: Dutch account Belgium account Account holder Perfectly Basics B.V. Haarlem Perfectly Basics B.V. Haarlem Account number 66.79.64.797 310.1604726-44 IBAN NL98 INGB 0667 9647 97 BE55 3101 6047 2644 BIC INGBNL2A BBRUBEBB

IDEAL (The Netherlands) iDEAL is an internet payment service offered to Dutch consumers by four large Dutch Banks. Initially, it is developed for internet payments in the Netherlands but there are no technical restraints to use this service abroad as well. The service acts as an intermediary between consumers and internet shops. Using the internet to check your bank account or to transfer money to other accounts has become custom in the Netherlands and therefore, the iDEAL service seems a logic follow-up to the internet banking services that already existed. The list of banks are: ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank en Van Lanschot Bankiers. More information about Ideal (Dutch) >>

Bancontact / Mister Cash (Belgium) Bancontact/Mister Cash is the most popular electronic payment system for Belgium. You can pay with us trough Bancontact/Mister Cash, The Belgium banks who offer this system are: Fintro, Fortis, ING, Dexia, CBC, KBC, AXA and VDK Spaarbank. More information about Mister Cash >>

Giropay Giropay is the German version of the Dutch iDEAL. The online paying method is based on the existing German system of online banking and is specially designed for E-commerce environments. Giropay ensures familiar, safe and easy payment. You pay in a familiar internet environment based on your bank's specific security methods. Meer informatie over Giropay >>

SOFORTBanking A SOFORTBanking transaction is a direct transfer and enables consumers to use internet banking's safe information. SOFORTBanking's payment process is in real-time and ensures a quick confirmation of payment to the online shop, followed by fast shipment. Meer informatie over SOFORTBanking >>

Bank Transfer (Belgium!) You can also transfer the money through a simpel banktransfer ( Belgium only!): ING Bank: 310.1604726-44 Belgium account Account holder Perfectly Basics B.V. Haarlem Account number 310.1604726-44 IBAN BE55 3101 6047 2644 BIC BBRUBEBB Country: The Netherlands Don't forget to mention your order number with the transfer.

After you placed an order you will receive an orderconfirmation by email. If you did not receive this order confirmation by email, the following error may have occurred:

• Your provider may view our automatic e-mails as spam and delete them
• You made a typing error when entering your e-mail address

If you do not receive a confirmation e-mail from us, please contact us using the contact form on the website.

It's possible to have your parcel delivered at the closest Post NL collection point - select your preferred collection point during the ordering process. You'll receive notice when your parcel has arrived.

If you have any questions concerning products, deliveries, our showroom, or something else? Please contact us.
To help out efficiently we would appreciate it if you can provide us with as much information possible.

Perfectly Basics uses cookies

On June 5th, 2012, a new telecom law was passed in The Netherlands making it mandatory for each website to justify what cookies are placed and why. Anyone who visits the website has the choice to accept these cookies or not.

What is a cookie?
Cookies are small text files that websites use to send data to your computer, which is then stored on your PC by the browser. The information is saved and sent back to the server. With cookies, the server can identify you and track your past actions on the website. Perfectly Basics uses cookies to remember your login name, settings and preferences and thus to make your next visit to the website easier.

NB. Cookies are not used to determine your identity or to recognize you on third-party websites. Cookies do, for instance, make sure you stay logged in to the Perfectly Basics website.

What happens when you turn cookies off?
1. Your personal details will not be remembered and you will have to fill them out every time you visit a website.
2. Social media buttons, such as Facebook and Pinterest, will no longer work for you to share information and products from Perfectly Basics through these type of media.
3. Cookies play an important role in the proper display of the website. When you turn them off, it's possible that our website will not function properly anymore and you might not be able to use the website to its full potential.

Objection to the use of cookies?
Would you prefer not to use cookies, you can turn them off at any time in your browser.

Have you spotted something lovely in the PB shop but are you in doubt if it fits your shape, personal style or if it matches the rest of your wardrobe? Whatever your question may be, ask our fashion editors.

Product_Search.aspx?language=1&sort=0&cat=84&type=8&brand=59The Perfect Gift Card by Perfectly Basics is available in 25, 50 and 100 euro's and has a special action code on it. This code can be used any time and for any product. You can fill in the action code in your shopping bag at 'promotional code'. Then you can proceed with your order. 

Find out our giftcards

As PB-customer you have the right to return a product without giving notice within a period of 14 days (Right of Withdrawal). You may use this period to view, try and look at the product unless otherwise stated.

The withdrawal period will expire 14 days from the day:
• that you received the item
• for multiple items in one order; at the moment when all items have been received

You can use the right of withdrawal through registering a return via the website, or with one of our employees by phone. After receiving a unique return number, you can return the article(s) with one of the return options below;

1. Free return - within The Netherlands - with the PostNL return service
   With the PostNL return label - enclosed in your order - you can send your parcel back for free. Bring your parcel to the nearest PostNL service point and attach your return label with 'Freepost'. Please write down the return number on the return sticker. Find your nearest PostNL service point here with the location finder from PostNL.
   At the post office you will receive proof of postage with a tracking number. With this tracking number you can track the status of your parcel at the PostNL website.
2. Free return with UPS within Belgium, Luxembourg and UK
   You can return your parcel 'Freepost' using the UPS return label - enclosed in your order. Please write down the return number on the return sticker. Find your nearest UPS service point here. You can request a home pick-up service or bring your return to a UPS-service point in your area.
   UPS pick-up service call:
   Belgium - 078 250 877
   Luxembourg - 8002 25 10
   UK - 03457 877 877
   At the UPS-service point you will receive proof of postage with a tracking number. With this tracking number you can track the status of your parcel at the UPS website.
   Please note that it may take 1-3 working days before the return package reaches us. You will automatically receive a confirmation e-mail once your package is being processed.
3. Drop by at our head office
   If you live near Haarlem in The Netherlands and you would like to bring your return yourself, just drop by at our office at A. Hofmanweg 2D, 2031 BH in Haarlem, The Netherlands. We're open on working days from 09:30 to 17:30 hrs.
4. Outside The Benelux and UK
   Send your package via the post office or another courier service, the cost will be at your own expenses. Attention: the costs of insufficient stamped packages will be recovered from the sender. Please write down the return number on the return sticker. Perfectly Basics A. Hofmanweg 2d, 2031 BH Haarlem, The Netherlands.

You can only return the item when:
• the article is complete, including labels and tags.
• the article is in its original condition and packaging - as far as reasonably possible.

To exercise the Right of Withdrawal, it is sufficient enough to register the return items online and to send these back with the free return service from PostNL (only available in The Netherlands), with the free return service from UPS (only available in Belgium, Luxembourg and UK), at your own expense by mail or by bringing it by our office in Haarlem.

You can also specify your Right of Withdrawal by filling in the Withdrawal-form. You are not obliged to use this form - even without the form the Right of Withdrawal applies.

Using the Right of Withdrawal does not void you from any payment obligation. You will have to pay within the agreed period. When processing the return creates a credit in our administration, we will provide you with a refund as soon as possible.

The amount will be returned to your account within 10 days after processing the return. We will use the same method of payment for the refund as the one used to pay for the order.

Our team are always striving to provide you with quick and good service.
However, if you wish to file a complaint, please inform us as quickly as possible so that we can process the information in an effective and good manner.
Please send us an e-mail using our contact form, or send a complaint letter to the address below. Kindly describe the complaint carefully and indicate, if relevant; the order number, customer number and purchase date. You will receive an answer within a few working days about the settlement of your complaint.

Perfectly Basics
Att: Customer Service
A. Hofmanweg 2d
2031 BH Haarlem
The Netherlands

Occasionally we offer special promotions and contests to our customers. This is communicated via our weekly newsletters, or through third party websites or magazines. The action code that comes with the special offer is valid for a limited amount of time, and this code can be added in the shopping cart during the checkout-process.

Subscribe yourself to our fashion update to receive news and promotional codes

Within the Netherlands: As soon as the transaction for your order has been successfully completed*, we strive to dispatch your order the same day. You should receive the parcel within max. 2 days. E.g: If you place an order with a successful payment on workdays before 16.00, you can expect the package to be delivered the next day.

Within Europe: As soon as the transaction for your order has been successfully completed, we strive to dispatch your order to UPS the same day. You should receive your parcel approximately within 3 to 5 working days.

Deliveries outside Europe: As soon as the transaction for your order has been successfully completed, we strive to dispatch your order to UPS the same day. You should receive your parcel approximately within 5 to 10 working days.

Note: We also provide you with the option of delivering to a different address than your home address.

* In the Netherlands you can also choose to pay cash (reimbursement) directly to the postman. In this case the parcel will be send before the order is paid.

Our models wear size XS. If we put on a larger size because the garment runs small to size or we wanted to create a more relaxed silhouette, we always write that down in the product information 'fit & care' section under the subheading 'size advice'. 

Are you in doubt about your size? We mention the fit with every item. We even measures all items. Try clicking on 'which size do I have' and a size chart will appear with all of the item's measurements. Do you need some extra advice? Please contact our Service Team. 

We send out weekly updates about new arrivals, sales and special offers. Each newsletter is carefully put together and we employ a secured opt-in system. Your personal information will never be made available to third parties. You can always choose to unsubscribe to the newsletter.

Click here to subscribe to our newsletter >>

Have a look at our entire collection online at your own pace, fill in your favorites and contact us via e-mail of phone so we can organise your items for you. Are you in love with that one dress or cardigan but are you in doubt about the size? Come by and try it out! This will guarantee a perfect fit ánd a smile on your face. You can eather pay in cash or with pin or credit card. Our PB store shops like a true clothing store. See you soon!

E-mail: service@perfectlybasics.nl
Telephone: +31 (0)23 532 03 73

Step 7: Please note the return number on the outside of the parcel and follow the return instructions you received in the confirmation email


TRIAL PERIOD
For each purchase item - sale items included - there is a trial period of 14 days. Is a product not to your liking or would you prefer to receive a different size or color? Report the return simply via, m.perfectlybasics.nl/return. See the return options below.

CONDITIONS RETURNS & EXCHANGES

The product may be tried on but should be returned; undamaged, including the original tag and in somewhat the original packaging.

All items have to be checked upon receipt.

When a damaged item is returned, the purchase price may be charged. Please write down the return number on the return sticker.


RETURN OPTIONS

1. Free return - within The Netherlands - with the PostNL return service
   With the PostNL return label - enclosed in your order - you can send your parcel back for free. Bring your parcel to the nearest PostNL service point and attach your return label with 'Freepost'. Please write down the return number on the return sticker. Find your nearest PostNL service point here with the location finder from PostNL.
   At the post office you will receive proof of postage with a tracking number. With this tracking number you can track the status of your parcel at the PostNL website.
   
   
2. Free return with UPS within Belgium, Luxembourg and UK
   You can return your parcel 'Freepost' using the UPS return label - enclosed in your order. Please write down the return number on the return sticker. Find your nearest UPS service point here. You can request a home pick-up service or bring your return to a UPS-service point in your area.
   
   UPS pick-up service call:
   Belgium - 078 250 877
   Luxembourg - 8002 25 10
   UK - 03457 877 877
   At the UPS-service point you will receive proof of postage with a tracking number. With this tracking number you can track the status of your parcel at the UPS website.
   Please note that it may take 1-3 working days before the return package reaches us. You will automatically receive a confirmation e-mail once your package is being processed.
   
   
3. Drop by at our head office
   If you live near Haarlem in The Netherlands and you would like to bring your return yourself, just drop by at our office at A. Hofmanweg 2D, 2031 BH in Haarlem, The Netherlands. We're open on working days from 09:30 to 17:30 hrs.
   
   
4. Outside The Benelux and UK
   After registering the return on our website, you'll receive an email with your return-number.
   Please note the return number on the outside of the parcel and send the parcel sufficiently franked to Perfectly Basics BV, A. Hofmanweg 2D, 2031 BH Haarlem, The Netherlands.
   
   
5. Returns from the USA
   Returns from the USA will only be accepted when sent with UPS. UPS will accept your parcel for free at a nearby UPS service point - please use the return label sent to you via email after registering your return online. Follow the steps below to assure we receive your parcel correctly.

• Register your return via our website or send an email to service@perfectlybasics.nl to inform us about your return. Please mention if you would prefer a cash back or shop credit.
• After registering, you'll receive a return number and label from UPS via email. Print out the label and visibly attach it to your parcel. Please note: don't forget to visibly provide your parcel with the return number given by UPS.
• The package can be handed in at a UPS service point* for free!
  Use UPS' location finder to locate a nearby UPS service point. After handing in your parcel, UPS will provide a track&trace number with which you can track your parcel's whereabouts.
• As soon as we've received and processed your returnl, we'll send you a confirmation email.

*To make sure your return meets our return policy, please take extra note that parcels from the USA will only be accepted when sent with UPS - this is entirely free! Returns sent with other postal companies will not be accepted by Perfectly Basics.

Conditions Returns & Exchanges

The product may be tried on but should be returned; undamaged, including the original tag and in somewhat the original packaging. All items have to be checked upon receipt. When a damaged item is returned, the purchase price may be charged.
Please write down the return number on the return sticker.

Do you have special wishes or are you looking for something unique? Let us know and we'll help you out. Need some personal advice color, size and combination wise? Not a problem - our specialized team of stylists and fashion editors are happy to help when shopping gets too complicated or overwhelming. Completely complimentary and without any further commitments attached ofcourse. We highly valuate personal attention and will always try to help as best we can. Whether you're looking for a suitable business outfit, a great dress for a special occasion or if you simply want to try out that lovely top - all is possible in our PB store.

Have you spotted something lovely in the PB shop but are you in doubt if it fits your shape, personal style or if it matches the rest of your wardrobe? Whatever your question may be, ask our fashion editors.

Change your password in 'my account'. Forgot your password? Enter your e-mail address and we'll send you an e-mail to change your password.

Perfectly Basics has conveniently organized all washing symbols for you. Click here for all the washing instructions.
You are always welcome to contact us if you need advice on how to maintain and care for your garments.

We offer a 14 day trial period for each purchase, sale items included. Is an item not to your liking or would you prefer to receive a different color or size? Simply upload your return via the following link.